The Cisco Certified Support Technician (CCST) course is designed to prepare entry-level professionals for careers in information technology and computer networking. The course provides fundamental knowledge of computer systems, networking technologies, information security, and technical support.

Course Objective

To prepare participants for careers in technical support and computer network administration, as well as for successfully obtaining the internationally recognized Cisco Certified Support Technician (CCST) certification.

Duration

The course is delivered online in English and lasts from one day up to one month, depending on the training intensity and the number of practical sessions.

Course Structure and Content

Module 1. Fundamentals of Information Technology

• Introduction to the IT profession
• Computer architecture and hardware components
• Software installation and configuration
• Fundamentals of technical support

Module 2. Computer Networking Fundamentals

• Introduction to computer networks
• OSI and TCP/IP models
• Network types (LAN, WAN, WLAN)
• IPv4 and IPv6 addressing
• Networking devices: routers, switches, and access points
• Wired and wireless networking technologies

Module 3. Network Equipment Configuration

• Basic Cisco router configuration
• Switch configuration
• Local Area Network (LAN) setup
• VLAN configuration
• DHCP and DNS
• Network connectivity verification

Module 4. Troubleshooting and Diagnostics

• Identifying network issues
• Using diagnostic commands
• Connection error analysis
• Working with system logs
• Hardware and software troubleshooting techniques

Module 5. Fundamentals of Information Security

• Common cybersecurity threats
• Workstation protection
• Antivirus solutions
• Firewalls
• Cyber hygiene best practices
• Safe Internet usage

Teaching Methods

• Interactive video lessons with demonstrations
• Hands-on laboratory exercises
• Step-by-step practical guides and projects
• Network project implementation
• Simulations of real-world networking scenarios

Assessment

Participants are assessed through quizzes, practical projects, participation in learning activities, and other course-specific evaluation methods. The final assessment is conducted offline.