The course is specially adapted for higher and secondary specialized educational institutions and includes an overview of the requirements of the international standard ISO 21001:2018 “Management system for educational organizations. Requirements and application guidelines“.
As a result of the training, the participants learn:
– Apply the requirements of the international standards ISO 9001:2015 and ISO 21001:2018;
– Independently develop the documentation of the quality management system according to ISO 9001:2015;
– Independently prepare your organization for international certification.
The course program includes:
The study of the methodology for determining the “context” of an organization using the M. Porter method and SWOT analysis;
A model for building strategic management based on Procter’s experience & Gamble, MARS, 3M, etc.;
Process management through “criteria”, “indicators and indicators of processes”, KPIs;
Methods of identification, assessment and analysis of risks: Delfi, Swift, FMEA, ABC, “Bow Tie”;
Study of methods of identification, analysis, assessment and risk management;
What are “Mental Traps”; Six Ways to Handle Risks;
ISO 9001:2015 requirements for resource management, staff competence, and documentation;
How to plan and conduct internal audits, compile checklists, and issue protocols;
Features of the QMS analysis by the top management according to ISO 9001:2015.